When sourcing a phone system for a hotel, there should be several points that rank high on your agenda. A major consideration would be ease of use for your hotel staff. They would expect an intuitive interface with a lot of functionality to make their duties easier.
Guest names should be listed against their hotel room phone to assist reception, room service and internal staff phones. Housekeeping staff should have the ability to set room status by the phone. Logs need to be generated against phone calls made against the duration of the guest’s stay.
Evaluating ease of use and quality of service for the hotel guest, a common function expected is the ability to be able to set wake up calls, additionally functionality expected can include ‘Do not Disturb’ and even the ability to check in or out. The phones can be programmed with fixed function keys to make it easier on the guests when trying to reach a particular service.
As a manager or hotel owner cost is an important factor. When reviewing operational costs, a modern system should allow you to reduce outbound phone calls by your guests through the use of VoIP (Voice over Internet Protocol) technology. Reducing this cost will allow the system to make more money which can be set against the initial cost of the phone system. Over a period of time the phone system will actually generate enough revenue to pay for itself.
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