Retain customers and build loyalty
The key to improving customer retention lies in gathering, referring to and analysing customer data. More informed callers lead to less repetition on calls, efficient conversations and vastly improved customer service. Sharing information with colleagues when calls are transferred also contributes to greater customer satisfaction.
CTI delivers significant benefits to businesses with a large number of daily inbound or outbound calls, whether for sales, customer service or support.
You can match incoming calls with contacts on your database and pop up contact details before the call is answered, positioning your business a step ahead of the competition.
One step ahead
Connecting icall suite to your business applications enables you to combine valuable business data with your telephone system.
Screen call controls enable click-to-call and Outlook integration is provided as standard.
All of this delivered at a cost you can afford and working with Ikonix Telecoms a specialist iPECS authorised reseller who can help you implement a truly tailored communication solution.
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