Call Centre Dashboards

Call recording datasheet Real time monitoring

Know up to the minute performance
icall suite constantly monitors the phone system for changes to extension status, calls in progress, calls in queue and over 100 other factors. All events are captured and can be displayed on the dashboard in real-time.

You can also configure alarms and thresholds to visually alert you to significant status changes, as well as setting email alerts.

Custom Dashboards
Create your own unique views The icall suite dashboard is a blank canvas for you to make your own, with fully customisable widgets and data feeds.

Unique ‘Widgets’
Filter and display data dynamically Widgets are configurable ‘mini reports’ that you can place on the dashboard. Widgets display real-time or historical information in a clear graphical way using speedos, thermometers, wallboards and charts. You can create your own widgets directly from reports and share them with other users.

All of this delivered at a cost you can afford and working with Ikonix Telecoms a specialist iPECS authorised reseller who can help you implement a truly tailored communication solution.

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