Learn about Automated Dialling

automated dialing brochure More time talking, less time dialling

Call handlers will spend more time talking and less time dialling with the icall suite progressive and predictive diallers. icall suite feature-rich automated diallers are easy to use, easy to set up and present significant benefits to both the business and the call handler.

Progressive dialling eliminates silent calls in line with recent Ofcom dialling regulations but still delivers productivity. Once an agent hasindicated that they are ready for a call, information about the next call is presented to them and the number is dialed immediately.

Predictive dialling
Predictive dialling is most effective in campaigns that are fairly straight forward, such as commodity product sales. A predictive dialer connects to ‘live’ callers as soon asan agent completes the previous transaction.

Progressive and predictive dialling solutions like icall suite feature-rich automated dialers present significant benefits to both the business and the call handler. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.

Easy to use, saves time and increases productivity.Call Management Software

Call handlers can:

• Handle more calls
• Receive call information when needed, rather thanlooking up the next call.
• Remove time taken up waiting for an answer.
• Avoid manual dialling errors.
• Avoid missed call backs.

The dial module benefits both managers and agents, contributing to job satisfaction.

Dial also provides compliance with current regulations and legislation.

icall dial - Streamline outbound calling datasheet (PDF)

Predictive vs progressive
Predictive dialling is most effective in campaigns that are fairly straightforward, such as commodity product sales.

A predictive dialler connects to ‘live’ callers as soon as an agent completes the previous transaction. The dialling rate is controlled and automatically adjusted to maintain a contact rate that is synchronised with operator availability predictions. This method of dialling results in a small percentage of ‘abandoned’ or ‘silent’ calls; where customers receive calls when no agent is actually available.

Progressive dialling eliminates silent calls in line with the recent 2011 Ofcom industry dialling regulations but still delivers productivity.Once an agent has indicated that they are ready for a call, information about the next call is presented to them and the number is dialled immediately. Calls that do not ‘ring’ are automatically and immediately disconnected, whilst ‘no answers’ are disconnected after a pre-defined number of seconds.

Why use automated dialling?
Automated dialling saves time and increases productivity. Call handlers can:

• Handle more calls.
• Receive call information when needed, rather than looking up the next call.
• Remove time taken waiting for an answer.
• Avoid manual dialling errors.
• Avoid missed call backs.

Diallers benefit both managers and agents, contributing to job satisfaction.

All of this delivered at a cost you can afford and working with Ikonix Telecoms a specialist iPECS authorised reseller who can help you implement a truly tailored communication solution.




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